Terms and Conditions

 

Estimates and Quoting.
  • Our minimum charge for any job is $105.00 (this can be a combination of rooms, hallways, stairs etc).
  • The price for our services given to you over the phone / email is subject to inspection of the job before work commences.
  • When our technicians arrive at your premises they will inspect and measure the areas you have told us about. The technician will then inspect the carpet and stains before work commences.
  • The technician will also confirm the price with you before work commences.
  • Most of the time the price given over the phone does not change.
  • The technician will sometimes quote extra after inspection when the following occurs;
  • There are extra rooms or areas that we were not told about.
  • The rooms are larger than 14m2.
  • Parking near the job is unavailable.
  • Carpet is heavily soiled and needs industrial cleaning.
  • Some stains require extra treatments such as heat transfer methods.
  • Access to the job is deemed difficult access.
  • There are animal stains or odours that require extra treatments.
Access to Your Premises.

If access to the job is 2 flights of stairs or more (30 stairs or more) from where the van is parked, a difficult access fee will be charged of $25.00 minimum.

Spotting and Stain Removal.
  • Normal spots and stains are included in the cleaning price.
  • Difficult stain removal is not included in the cleaning price such as; aged cordial, curry, rust stains, urine etc. If difficult stain removal procedures are required these will be quoted before work commences.
  • Drymaster does not guarantee stain removal for permanent stains.
Our Guarantee.
  • Drymaster cleans carpets and upholstery to Australian Standards AS/NZS 3733:1995
  • If you are not satisfied with our service we will re clean any areas of concern within 7 days.
  • We do not extend our guarantee to furnishings that have permanent wear and tear and permanent stains.

 

  • General Terms and Conditions
  • All prices include GST.
  • Payment is by cash or Mastercard or Visa at completion of job.
  • Carpet Dry Cleaning or Carpet Steam Cleaning are the same price.
  • Prices for a room are to a maximum of 14m2.
  • A small hallway is to a maximum of 7m2.
  • Combined Lounge dining area is considered as 2 rooms.
  • Rx20 industrial cleaning is for extremely soiled or trashed carpets. If our technician considers your carpet to be in this category he will inform you before work commences. The job will need to be re quoted if necessary. RX20 Clean is charged by the m2.
  • Any no shows or cancellations with less than 24 hours’ notice will attract a cancellation fee.

Drymaster Privacy Policy

  1.     Type of personal information collected

Personal Information: The type of personal information we collect may include your name, address, phone number and email address.

  1.     Collection and use of personal information

We collect and use the personal information for purposes including to contact and communicate with you, for internal record keeping and for marketing.

  1.     Disclosure of personal information

We may disclose personal information for purposes including to provide our products and services to you, and as required by law.

We do not disclose your personal information to third parties.

  1.     Access to and correction of personal information

Access: You may request details of personal information that we hold about you, in certain circumstances set out in the Privacy Act 1988 (Cth).  An administrative fee may be payable for the provision of information.  We may refuse to provide you with information that we hold about you, in certain circumstances set out in the Privacy Act.

5. Correction: If you believe that any information we hold on you is inaccurate, out of date, incomplete, irrelevant or misleading, please contact us by email. We rely in part upon customers advising us when their personal information changes.  We will respond to any request within a reasonable time.  We will endeavor to promptly correct any information found to be inaccurate, incomplete or out of date.

If you believe that we have breached the Australian Privacy Principles and wish to make a complaint about that breach, please contact us: office@carpetcleaning.com.au

  1.     Unsubscribe

To unsubscribe from our e-mail database, or opt out of communications, please contact us: office@carpetcleaning.com.au.

  1.     Storage and Security

We are committed to ensuring that the information you provide is secure.

For any questions or notice, please contact us at:

Drymaster Carpet Cleaning Pty Ltd ABN: 55131484056

Email: office@carpetcleaning.com.au