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Cleaning FAQ

Who Are Drymaster?

Established in 1989 Drymaster has operations in Sydney, Melbourne, Adelaide, Perth, Brisbane, Gold Coast, Newcastle, Central Coast, Wollongong and Canberra.
We are an Australian owned family business with a network of owner operators throughout Australia.

What Services Do You Guys Offer?

Drymaster have been Steam cleaning and Dry cleaning carpets since 1990.. We can also offer you fabric and leather sofa cleaning, tile and grout cleaning, mattress cleaning, pet stain services, water damage restoration etc. Please visit our service page to get a full list of our services.

Which is better – dry carpet cleaning or steam carpet cleaning?

The majority of carpet cleaners only have the skills and equipment to provide one, not both services.
A professional carpet cleaner should carry both dry and steam cleaning systems in the vehicle.
Both methods have their place and can be used when appropriate.
A lot of factors come into play when deciding which system to use.

For example;

Your carpet is cleaned regularly; You can alternate between dry and steam on each cleaning visit.
Your carpet has pets regularly walking and soiling the carpet; Steam cleaning recommended.
You have purchased a new house and you are cleaning the carpet; As you don’t know the history of the carpet cleaning it is best to perform a deep steam clean.
You have visitors coming to your house tomorrow and you want to give your carpets a quick freshen up and have limited drying time; Dry cleaning recommended.

Drymaster technicians carry both Dry and Steam cleaning systems in the vehicle.
After inspecting your carpet the technician will advise you on the best method to use.

How long will it take to clean my carpets?

On average, it will take approximately 25 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments.

What furniture would be expected to be moved when I have my carpets cleaned?

Drymaster will include furniture moving for the following items: sofas and lounge suites, tables and chairs, beds on wheels and light furniture that one technician could expect to move.

Furniture that we don’t move: bookcases, fishtanks, waterbeds, china cabinets, computers and delicate or fragile items.

It is always best to remove items to an area that is not being cleaned before we arrive.

What stains will be removed when I have my carpets cleaned?

A spot is a substance that is adhered to the carpet fibre, but has not become set.

A stain is more advanced and may have become set.

A professional carpet cleaner will remove all spots (food, grease, mud, etc).

A professional carpet cleaner will have more problems removing a set or permanent stain compared to a spot. Drymaster carries a large amount of stain removal solutions for the removal of coffee, tea, blood, cola, urine, red wine etc.

If the stain has not set and become permanent, stain removal can be successful.

Our Policy for Stain removal is as follows:

Normal spotting and stain removal is included in our cleaning price and our cleaning process.

If at the completion of cleaning there are stains that have not been removed in the cleaning process that require extra treatments such as “Heat transfer methods” or “Spot dyeing” these procedures will be discussed with you and a quote given for the removal of these more difficult stains.

We will also discuss with you whether the stain will respond to extra treatment and the likelihood of the stain being able to be removed, partially removed or lightened or if the stain is deemed permanent.
Often extra treatments as mentioned above are not required as 85% of spots and stains are removed in the initial cleaning process.

How long does it take for my carpet to dry after cleaning?

From 30 minutes to 8 hours. It depends on what system is used and the degree soiling.

If you use our superior Dry Fusion system, we can have your carpets dry between 30 minutes and 1 hour. If your carpets are extremely soiled and we need to use a 6 stage system, it can take between 2 hours and 8 hours to dry.

The average drying time is 4 hours.

What guarantee does Drymaster provide

We do not guarantee to remove permanent stains in the cleaning process but can offer additional services for permanent stains such as ; spot dyeing, colour repair, invisible mending.

Drymaster Carpet Cleaning will guarantee to clean to Australian Standards 1995-3775.

If you are not happy with our service we will always return to your premises and re clean any areas of concern provided these areas are not affected by fair wear and tear, traffic lane discolouration, fading, permanent stains etc..
Any claims or re-cleans will only be accepted up to 7 days from initial clean.

Why Choose Us?

Drymaster Carpet Cleaning

28 Years Of Experience

Established in 1989 Drymaster has operations in Sydney, Melbourne, Adelaide, Perth, Brisbane, Gold Coast, Newcastle, Central Coast, Wollongong and Canberra.
We are an Australian owned family business with a network of owner operators throughout Australia.
Our fully trained and certified technicians are qualified in their respective fields to bring their services to you the customer in a professional manner.

Carpet Dry Or Steam

Your choice of carpet dry or steam cleaning. We carry both systems in our vans. When your technician arrives at your premises he will inspect your carpet and advise you which is the best system to use for your carpet.

Drymaster charges the same price for Dry or Steam cleaning. Which method to use will depend on soiling, time since your carpet was last cleaned, pets, type of carpet, (wool, nylon, stainmaster, acrylic etc.. No need to make the decision now, we will advise you upon inspection.

Chemical Free Anti Allergen Cleaning

Drymaster can offer you an alternative to our normal cleaning process if you require a chemical free clean using Mater blend Responsible Care System.

The Responsible Care System of anti-allergen cleaning and treatment is used for asthma sufferers, and people with dust mite and pet allergies.

Fabric Sofa Cleaning

Drymaster fabric sofa cleaning is a 8 step process;

1. Inspection and fibre testing of fabric.

2. Hair removal with lint remover.

3. Pre spray fabric with upholstery cleaning agent.

4. Agitation of cleaning agent through fibres with brush or pad.

5. Apply treatments to spots and stains.

6. Apply fibre rinse and deodorizer.

7. Steam clean and vacuum fibres.

8. Grooming of fibres to restore nap.

Leather Sofa Cleaning

Our leather cleaning process is as follows;

1. Placing protection sheets on your carpet or flooring before cleaning commences.

2. Applying a leather cleaning solution to your leather sofa.

3. Agitating the leather especially the arms and head rests.

4. Removing the soiling from the leather sofa.

5. Applying a nourishing cream and re-sealing of leather with highest quality leather protection.

Rug Cleaning

We offer 2 types of rug cleaning services. 1. Cleaning at your premises. 2. Factory deep clean immersion cleaning.

Mattress Cleaning

From cot to king mattresses we clean and deodorise them all.

Wet carpet and water damage restoration

Overflow bath, storm damage, water intrusion from balcony, washing machine leak, burst hot water system, don’t panic, one phone call and we can help you with same day service in most suburbs.

Pet Stains and Urine Treatments

We all love our pets, and at Drymaster we have various solutions and procedures to deal with pet problems.

Spot and Stain Treatments

Many years of training and field testing of different spot and stain removal chemicals by our qualified technicians has given us the experience to successfully remove spots and stains.

Tile and Grout Cleaning

Drymaster technicians are experienced in indoor and outdoor tile and grout cleaning, driveways and hard surfaces.

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