Frequently Asked Questions
Who are Drymaster?
Established in 1989 Drymaster has operations in Sydney, Melbourne, Adelaide, Perth, Brisbane, Gold Coast, Newcastle, Central Coast, Wollongong and Canberra.
We are an Australian owned family business with a network of owner operators throughout Australia.
What services do you guys offer?
Drymaster have been Steam cleaning and Dry cleaning carpets since 1990.. We can also offer you fabric and leather sofa cleaning, tile and grout cleaning, mattress cleaning, pet stain services, water damage restoration etc. Please visit our service page to get a full list of our services.
Which is better – dry carpet cleaning or steam carpet cleaning?
The majority of carpet cleaners only have the skills and equipment to provide one, not both services.
A professional carpet cleaner should carry both dry and steam cleaning systems in the vehicle.
Both methods have their place and can be used when appropriate.
A lot of factors come into play when deciding which system to use.
For example;
Your carpet is cleaned regularly; You can alternate between dry and steam on each cleaning visit.
Your carpet has pets regularly walking and soiling the carpet; Steam cleaning recommended.
You have purchased a new house and you are cleaning the carpet; As you don’t know the history of the carpet cleaning it is best to perform a deep steam clean.
You have visitors coming to your house tomorrow and you want to give your carpets a quick freshen up and have limited drying time; Dry cleaning recommended.
Drymaster technicians carry both Dry and Steam cleaning systems in the vehicle.
After inspecting your carpet the technician will advise you on the best method to use.
How long will it take to clean my carpets?
On average, it will take approximately 25 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments.
What furniture would be expected to be moved when I have my carpets cleaned?
Drymaster will include furniture moving for the following items: sofas and lounge suites, tables and chairs, beds on wheels and light furniture that one technician could expect to move.
Furniture that we don’t move: bookcases, fishtanks, waterbeds, china cabinets, computers and delicate or fragile items.
It is always best to remove items to an area that is not being cleaned before we arrive.
What stains will be removed when I have my carpets cleaned?
A spot is a substance that is adhered to the carpet fibre, but has not become set.
A stain is more advanced and may have become set.
A professional carpet cleaner will remove all spots (food, grease, mud, etc).
A professional carpet cleaner will have more problems removing a set or permanent stain compared to a spot. Drymaster carries a large amount of stain removal solutions for the removal of coffee, tea, blood, cola, urine, red wine etc.
If the stain has not set and become permanent, stain removal can be successful.
Our Policy for Stain removal is as follows:
Normal spotting and stain removal is included in our cleaning price and our cleaning process.
If at the completion of cleaning there are stains that have not been removed in the cleaning process that require extra treatments such as “Heat transfer methods” or “Spot dyeing” these procedures will be discussed with you and a quote given for the removal of these more difficult stains.
We will also discuss with you whether the stain will respond to extra treatment and the likelihood of the stain being able to be removed, partially removed or lightened or if the stain is deemed permanent.
Often extra treatments as mentioned above are not required as 85% of spots and stains are removed in the initial cleaning process.
How long does it take for my carpet to dry after cleaning?
From 30 minutes to 8 hours. It depends on what system is used and the degree soiling.
If you use our superior Dry Fusion system, we can have your carpets dry between 30 minutes and 1 hour. If your carpets are extremely soiled and we need to use a 6 stage system, it can take between 2 hours and 8 hours to dry.
The average drying time is 4 hours.
What guarantee does Drymaster provide?
We do not guarantee to remove permanent stains in the cleaning process but can offer additional services for permanent stains such as ; spot dyeing, colour repair, invisible mending.
Drymaster Carpet Cleaning will guarantee to clean to Australian Standards 1995-3775.
If you are not happy with our service we will always return to your premises and re clean any areas of concern provided these areas are not affected by fair wear and tear, traffic lane discolouration, fading, permanent stains etc..
Any claims or re-cleans will only be accepted up to 7 days from initial clean.
