Terms and Conditions

Estimates and Quoting

Access to Your Premises

If access to the job is more than 15 stairs from where the van is parked, a difficult access fee will be charged of $25.00 minimum.

Spotting and Stain Removal


What Drymaster does not guarantee.


Permanent Stains:

Drymaster technicians will endeavour to remove all spots & stains. We carry a large range of stain treatment chemicals. Stain removal will be successful providing the stain has not SET in the fibres. Once a stain has SET it causes discoloration due to dye change or bleaching and become permanent. The following substances are virtually impossible to remove once they have SET:

coffee, cordial, curry, yellow urine stains,  pharmaceutical preparations, acids and bleach.

Stains can be more difficult to remove from a wool carpet compared to a synthetic carpet. Deterioration, fading, heavy traffic and wear cannot be rectified by cleaning.


Damage to seams and joins:

No responsibility can be accepted for damage that may occur as a result of carpet seams and joins that separate in the cleaning process.

The latex used in carpet backings for fringing, seaming, tape binding and repairs deteriorates in time and may loosen during the cleaning process.

Our Guarantee

General Terms and Conditions