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Cleaning FAQ

Established in 1989 Drymaster has operations in Sydney, Melbourne, Adelaide, Perth, Brisbane, Gold Coast, Newcastle, Central Coast, Wollongong and Canberra.
We are an Australian owned family business with a network of owner operators throughout Australia.

Drymaster have been Steam cleaning and Dry cleaning carpets since 1990.. We can also offer you fabric and leather sofa cleaning, tile and grout cleaning, mattress cleaning, pet stain services, water damage restoration etc. Please visit our service page to get a full list of our services.

The majority of carpet cleaners only have the skills and equipment to provide one, not both services.
A professional carpet cleaner should carry both dry and steam cleaning systems in the vehicle.
Both methods have their place and can be used when appropriate.
A lot of factors come into play when deciding which system to use.

For example;

Your carpet is cleaned regularly; You can alternate between dry and steam on each cleaning visit.
Your carpet has pets regularly walking and soiling the carpet; Steam cleaning recommended.
You have purchased a new house and you are cleaning the carpet;  As you don’t know the history of the carpet cleaning it is best to perform a deep steam clean.
You have visitors coming to your house tomorrow and you want to give your carpets a quick freshen up and have limited drying time; Dry cleaning recommended.

Drymaster technicians carry both Dry and Steam cleaning systems in the vehicle.
After inspecting your carpet the technician will advise you on the best method to use.

On average, it will take approximately 25 minutes per room. This time can vary greatly depending on the amount of furniture to be moved, how soiled the carpet is, and any necessary spot removal treatments.

Drymaster will include furniture moving for the following items: sofas and lounge suites, tables and chairs, beds on wheels and light furniture that one technician could expect to move.

Furniture that we don’t move: bookcases, fishtanks, waterbeds, china cabinets, computers and delicate or fragile items.

It is always best to remove items to an area that is not being cleaned before we arrive.

A spot is a substance that is adhered to the carpet fibre, but has not become set.

A stain is more advanced and may have become set.

A professional carpet cleaner will remove all spots (food, grease, mud, etc).

A professional carpet cleaner will have more problems removing a set or permanent stain compared to a spot.  Drymaster carries a large amount of stain removal solutions for the removal of coffee, tea, blood, cola, urine, red wine etc.

If the stain has not set and become permanent, stain removal can be successful.

Our Policy for Stain removal is as follows:

Normal spotting and stain removal is included in our cleaning price and our cleaning process.

If at the completion of cleaning there are stains that have not been removed in the cleaning process that require extra treatments such as “Heat transfer methods” or “Spot dyeing” these procedures will be discussed with you and a quote given for the removal of these more difficult stains.

We will also discuss with you whether the stain will respond to extra treatment and the likelihood of the stain being able to be removed, partially removed or lightened or if the stain is deemed permanent.
Often extra treatments as mentioned above are not required as 85% of spots and stains are removed in the initial cleaning process.

From 30 minutes to 8 hours.  It depends on what system is used and the degree soiling.

If you use our superior Dry Fusion system, we can have your carpets dry between 30 minutes and 1 hour.  If your carpets are extremely soiled and we need to use a 6 stage system, it can take between 2 hours and 8 hours to dry.

The average drying time is 4 hours.

Drymaster Carpet Cleaning will guarantee to clean to Australian Standards 1995-3775.
We do not guarantee to remove permanent stains.
Any claims or re-cleans will only be accepted up to 7 days from initial clean.

Why Choose Us?

Drymaster Carpet Cleaning

28 Years Of Experience

Established in 1989 Drymaster has operations in Sydney, Melbourne, Adelaide, Perth, Brisbane, Gold Coast, Newcastle, Central Coast, Wollongong and Canberra.
We are an Australian owned family business with a network of owner operators throughout Australia.
Our fully trained and certified technicians are qualified in their respective fields to bring their services to you the customer in a professional manner.

Your choice of carpet dry or steam cleaning. We carry both systems in our vans. When our technician arrives at your premises he will inspect your carpet and advise you which is the best system to use for your carpet.

Drymaster charges the same price for Dry or Steam cleaning. Which method to use will depend on soiling, time since your carpet was last cleaned, pets, type of carpet, (wool, nylon, stainmaster, acrylic etc.. No need to make the decision now, we will advise you upon inspection.

Drymaster can offer you an alternative to our normal cleaning process if you require a chemical free clean using Mater blend Responsible Care System.

The Responsible Care System of anti-allergen cleaning and treatment is used for asthma sufferers, and people with dust mite and pet allergies.

Drymaster fabric sofa cleaning is a 8 step process;

1. Inspection and fibre testing of fabric.

2. Hair removal with lint remover.

3. Pre spray fabric with upholstery cleaning agent.

4. Agitation of cleaning agent through fibres with brush or pad.

5. Apply treatments to spots and stains.

6. Apply fibre rinse and deodorizer.

7. Steam clean and vacuum fibres.

8. Grooming of fibres to restore nap.

Our leather cleaning process is as follows;

1. Placing protection sheets on your carpet or flooring before cleaning commences.

2. Applying a leather cleaning solution to your leather sofa.

3. Agitating the leather especially the arms and head rests.

4. Removing the soiling from the leather sofa.

5. Applying a nourishing cream and re-sealing of leather with highest quality leather protection.

We offer 2 types of rug cleaning services. 1. Cleaning at your premises. 2. Factory deep clean immersion cleaning.

From cot to king mattresses we clean and deodorise them all.

Overflow bath, storm damage, water intrusion from balcony, washing machine leak, burst hot water system, don’t panic, one phone call and we can help you with same day service in most suburbs.

We all love our pets, and at Drymaster we have various solutions and procedures to deal with pet problems.

Many years of training and field testing of different spot and stain removal chemicals by our qualified technicians has given us the experience to successfully remove spots and stains.

Drymaster technicians are experienced in indoor and outdoor tile and grout cleaning, driveways and hard surfaces.

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